Vacancy: National Account Manager

The dynamic team at Phela Wellness is looking for a new team member who will help the team reach new milestones and achieve their goals.

JOB TITLE National Account Manager

REPORTS TO (TITLE) CEO

DEPARTMENT Phela Wellness

LOCATION HOUGHTON, JHB OFFICES

CLOSING DATE 17 June 2017

PURPOSE

To create long-term, trusting relationships with our customers and to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Within a creative environment your valued contribution will accelerate Phela’s growth in the Wellness Market.

PREFFERED EDUCATION

BA/BCom degree in Business Administration, Sales or relevant field

EXPERIENCE/ REQUIREMENTS

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and shareholders
Solid experience with MS Office (particularly MS Excel) and mobile APP’s
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills

DUTIES & RESPONSIBILTIES

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key personnel, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly results and annual forecasts)
Prepare reports on account status
Collaborate with professional team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Preparing sales and usage reports.
Answer client queries and identify new business opportunities among existing customers
Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience